Beginning at 1:30 PM PST on Wednesday, September 4 and lasting through 11:00 PM PST on Thursday, September 5 our print preparation platform was unable to consistently generate builds automatically. The system experienced the highest rate of failures between 5:40 AM PST and 11:00 PM PST on Thursday, September 5. During this time, customers experienced a high rate of failed packer jobs resulting in a large magnitude of failed Part Orders.

Customers should re-submit any failed printed parts that occurred during this time frame. 

Subsequently, the system experienced an additional outage between 7:00 AM PST and 12:45 PM PST on September 6, 2024  that stemmed from the prior outage. The issue has now been resolved and we are currently working through the backlog of parts waiting to be processed. 

To resolve this issue, there are a number of printed parts that were marked as failed. Customers should re-submit any failed printed parts that occurred during this time frame.